WebNov 11, 2024 · Atlassian customers have begun to jump on board with a Jira ITSM tool released last year, citing cost savings over larger vendors' products, ease of use and service management flexibility. Atlassian Jira Service Management (JSM) replaced a previous IT service management (ITSM) tool, Jira Service Desk, in November 2024. WebSep 9, 2024 · For years, our customers have leveraged ServiceNow ITSM for all things ITIL. ITSM also helps them deliver stellar self-service experiences, frictionless mobile apps, robust AI-powered resolutions, intuitive purpose-built workspaces, and much more.
2024 Gartner® Magic Quadrant™ for ITSM Platforms
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Customer Self-Service (CSS): What & How To Do It Right Gartner
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